Customer Testimonials
Dealer took care of my issue so I'm updating my review as satisfactory but I still would caution buyers.
Purchases a brand new honda sport and was told oil changes would be free the first year. They only honored the first oil change. Called called Kevin the sales guy and he said he would take care of it and would get in touch with me within the hour. 14 calls later and two messages and two weeks have gone by and still no word. Shady business practice. Would never recommend this dealership to anyone.
Our salesman Ryan Borchardt was great! He was very attentive and made sure that my son and I found cars that were the right fit for us. All team members work together for the customer. We were initially addressed by one salesman and then passed to Ryan because we had dealt with him before. That 1st salesman circled back to us later to see what we had decided and made sure we had a good experience. They really care that you find what fits your need. We traded in a car and were given a fair price. They have straightforward ... Read More DealerRater - Nov 29, 2025
Everyone always goes put of their way to make the experience great! Love having my car washed after the oil change.
Fearing a new tire was in order since my tire pressure indicator (tpms) consistently stayed on the dash board, I went to Ken Vance Honda and asked Service Advisor Leanna Putzke if she could help me. She immediately went into the garage, checked all four of my tires and found that each one had lost 5 lbs. She refilled each tire and recalibrated the tpms, all within 15 minute. She located the issue, solved the problem and had me on my way within minutes.
I'm happy to know that Ken Vance has women as well as men on his team of ... Read More DealerRater - Aug 15, 2025
We had 10:00 appt, didn't get help until we'll after 11:30. Our salesman was busy with someone else! So we come in a week later and wanted help with minor issues. He's helping us, gets a call saying his appointment is here and he leaves, couldn't wait a few minutes to finish up. Very frustrated
Ken Vance Honda is a wonderful dealership to work with. Ian Campbell, salesman, has been great to work with, as has Jess Bibeau, service representative.
Our experience was great and our sales person Ian Campbell was amazing. Very helpful, answered all our questions, courteous and professional. We would highly recommend Ken Vance Honda and Ian for anyone looking for a new or used vehicle. We are first time Honda buyers and it was a very pleasant experience. Thanks to Ian C. We love our new Honda CR-V Hybrid. Thank you Ian.
Ian Campbell, aka super salesman. Did an amazing job. We got the vehicle we wanted fast and easy. Ken vance is a great place to shop.
Tyler Konkel, and the team..was great for I and my son to find the right used car…thanks! Will definitely buy in the future again.
They emailed me for our 1 year of purchasing a vehicle. Prior to that we took it to them to “service” it. They updated our idle and it just stopped working. I called them and asked a few weeks later and they told me I needed to drive it a longer distance for it to work again. We did that, and nothing. So when he emailed I brought that back up and they just ignored my question AGAIN. We were not asked if we wanted the update either. I also brought up that the car has been nothing but issues for ... Read More DealerRater - Jul 13, 2024
If I could leave zero stars I wouldn't hesitate to do so. Scheduled an appointment to test drive a vehicle. Drove there the day of and the vehicle was no longer available as it sold the day before. A courtesy call would have been nice but, yes, I know... they still wanted me in the door to potentially sell me on something else. Common courtesy is all I ask for. Lost any future business from me.
Dealership is easy to work with and Max a good salesperson, guided sales process properly/honestly Appreciated their efforts to care for my needs
I wanted to express our sincere thanks for making our car purchase such a smooth experience. Max was attentive listening to our needs ensured the entire process was effortless. Special kudos to Mike and Ryan for swiftly handling the finance process. We're absolutely thrilled with our new car! Best regards, Cherise
Excellent reliable service from the time I made the service appointment and checked in with Jessica, who is very friendly and helpful, until I left completely satisfied with the provided service.
Bought a car from them and it didn’t go overly terrible. The price was decent without jumping through hoops and haggling. I was buying entirely remote (not in person). That process took way longer than it ever needed to, but I wasn’t in a rush so I didn’t really push the issue. It shouldn’t take an entire day to respond a 4 days to complete the purchase though. When delivering the car I guess they usually use a flat bed to not put miles on it, but thus, they couldn’t get one. Not a huge deal ... Read More DealerRater - Dec 27, 2023
Went to buy a used vehicle. First when we asked about negotiating price we was told the price they don't do that. Second when I asked about doing something to make me feel better about the deal even something simple as a couple of free oil.changrs no response. When it came to financing they only checked with their normal company they use all the time. Luckily the percent was ok but they added a $3000 warranty. The only reason I made the deal is because the vehicle was decent and was what we were looking for. In short I ... Read More DealerRater - Oct 14, 2023
Everyone kind and helpful in considering new versus used cars, Tyler great at helping consider options and looking for the best deal possible.
We appreciate the time Jared put in to help us purchase our van. He was very thorough explaining the paperwork details. Everyone there seemed very professional. They were quick to remedy any concerns we had.
Jared helped me find the car i was looking for and was very helpful through the whole process! definitely a great salesman and i would recommend anyone looking for a car to go see him!
On 3/22/2023, Ken Vance Motors service professional completed a tire rotation and oil change on our 2019 Honda CRV. The staff are friendly and very competent. Our vehicles have been serviced by Kence Vance Motors for over 3 decades. The staff at this dealership have provided high quality vehicle sales and service.
I had a delightful experience. From the door being opened for me to an hour long q&a session. I visited to continue my car research, one can only learn so much online. My questions were answered honestly. More important, I did not suffer from qualifying questions or pressure tactics. My representative and I set a 'next-step' agenda (I want to text drive 3 vehicles). Yes, I said 'my representative.' I feel I have a person who will help me through the sales process. While time will tell, this review is to recognize professionalism.
If I could put 0 stars, I would. I had a horrible experience and will never return! HORRIBLE PLACE!
Long time customer. Tied to schedule oil change. They now use a call service. It was a nightmare. When I call I prefer to speak with Jessie in service, not a call center that did not even know Ken Vance has 2 buildings. Will no longer use them for service.
No Hassle , they are not pushy at all. My kind of place. Very professional , very knowledge about all of their vechiles. I would recommend this to all, especially my family and friends. A plus to our purchase was , a free lifetime car washes. Love it.
I called to have my new Ridgeline serviced. After navigating through the first set of phone trees, I got a human who then transferred me to Honda Service. After waiting for the phone to be answered, I hung up after ring 15. Doesn't fill me with confidence, and I will be going elsewhere for service.
I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a horn that worked and as soon as I left the dealership they didn't work. I rescheduled an appointment with them for the following week about the problem, and they just took it apart, and said it was on it's way out. My husband knew what had happened for he works on all our vehicles. He told them that they pulled to hard without applying pressure to the clock ... Read More DealerRater - Mar 3, 2016
I live in St. Paul, MN, and of the numerous Honda dealerships in the Twin Cities, I'd rather drive to Eau Claire, WI to buy a vehicle through trustworthy salesman, Dan McCargor, who was referred to me by my sister-in-law. My family has purchased 3 vehicles from him so far, and expect to buy another sometime soon. He doesn't pressure-sell to you, and makes sure that you're well taken care of whether you're buying a new or used vehicle.